Shipping policy

Shipping Policy

Welcome to Mochi Foods! We're dedicated to providing you with a smooth shopping and shipping experience. 

Processing Time

Orders are processed within 1-5 business days. You'll receive a confirmation email with tracking information once your order ships.

Shipping Costs

Shipping costs depend on the shipping method, destination, and package weight/size. We calculate and display these costs at checkout.

Delivery Times

Delivery times vary by shipping method and destination. We strive for prompt delivery, but delays can happen due to factors beyond our control.

Tracking Your Order

Once shipped, you'll receive a tracking number by email. Use this to track your order on our website or the carrier's site.

International Orders

Customs duties and taxes may apply to international orders. These charges are the customer's responsibility and are not included in our shipping costs.

Shipping Restrictions

We ship to selected countries and certain products may have shipping restrictions. Check product pages for details.

Address Accuracy

Ensure your shipping address is correct. We're not liable for orders shipped to incorrect addresses provided by you.

Delivery Issues

Contact us if your order is lost or damaged in transit. We'll work with the carrier to address the issue.

Failed Delivery

If a package returns to us due to failed delivery attempts or incorrect address, we may charge additional shipping for reshipment.

Contact Us

For questions about our Shipping Policy, reach out to our support team at orders@mochifoods.com

Agreement

By ordering from Mochi Foods, you agree to our Shipping Policy. We may update this policy, so please check back for changes.

Thank you for choosing Mochi Foods!