Refund Policy

Return Policy

At Mochi Foods, customer satisfaction is at the core of our values. If you're not entirely satisfied with your purchase, we're here to help you through the return process.

Return Eligibility:

  1. Due to strict food safety regulations, we are unable to accept returns or exchanges. All sales are final. We appreciate your understanding and support in ensuring the safety and quality of our food products
  2. Kindly reach out to our customer service team at For any additional questions you may require.

    Exceptions: Should you receive any items that are damaged or defective upon delivery, please report them immediately to our customer service team at Please be sure to take photos and videos as proof of damage or defection. Each case will be reviewed to the best of our ability.

    We appreciate your trust in Mochi Foods. If you have any further queries or concerns regarding our return policy, please don't hesitate to reach out. Your shopping satisfaction is our top priority.