Mochi Foods Hawaii has a 30 day return policy. To be eligible for a return, you must have proof of purchase, your item must be unused, in the original packaging, and in the same condition you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, mail to: 1130 N Nimitz Hwy Suite B200-B Honolulu, HI 96817. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.